Coronavirus Response


Updated: April 23, 2021

Together with You

Today, more than ever, we strive to live up to our mission, ‘Together with you, we make a house a home.’ There is no higher priority to Invitation Homes than the health and safety of our residents and our associates.

We have created a company task force to closely monitor the progression of coronavirus disease 2019 (COVID-19). This team follows the guidance of local, state, and national officials, as well as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) as the COVID-19 pandemic continues to evolve.

COVID-19 Related Hardships

We know that some of our residents will experience hardship as a result of this pandemic.  Rent payments are due on the first of the month in accordance with resident lease agreements, unless you have made other payment arrangements with us. Upon request, we can remove online payment restrictions and make the option for partial payments available.

Income Resources

During this unprecedented time, there are several programs designed to help U.S. citizens during a crisis through both the federal and state governments, such as unemployment benefits and small business loans.  Visit this web page for a list of benefits and resources.

In addition, some renter’s insurance policies offer unemployment coverage provisions. Read your renter’s insurance policy and contact your insurance provider to see if you qualify for this optional coverage. There may also be other loan opportunities with a 401K retirement fund or other assets.

Financial Hardship Statement

If you are still unable to make your full rent payment due to the pandemic, please request the Hardship Statement document using this form. We’ll email you a link to a more detailed Hardship Statement document to provide details about the financial hardship preventing you from paying rent as required by your lease.

Once you submit the Hardship Statement, an Invitation Homes representative will contact you  to discuss your specific situation and available options.

Please Note: Requesting or submitting a Hardship Statement does not waive existing or future rent payments – rent will continue to accrue per the terms of your lease. We are committed to working with those impacted and being fully compliant with all of the state/local protections that have been adopted due to the pandemic.

Frequently Asked Questions

Below is a list of frequently asked questions we have received from our residents regarding our COVID-19 response. Tap or click each question to show the answer.

What maintenance services are currently available?

As Invitation Homes continues to respond to service requests, we’re taking extra measures to prevent the spread of the coronavirus through our new Contactless Service Visits.   

We’re in this together, so we’re asking you to help prevent the spread by taking the same precautions we’ve asked our technicians to take when entering your home. Keeping our visits as contactless as possible is our way of taking care of you, and a way for you to take care of others.  

Find out how Contactless Service works>>

What precautions are maintenance technicians taking to prevent the spread of the virus?

Our maintenance technicians will make your service visit as contactless as possible by taking the following safety precautions:

  • Technicians will stay at home if ill
  • Practice Social Distancing – Stay at least six feet away from you in your home
  • Wear Personal Protective Equipment (PPE) including face masks, gloves, and shoe coverings
  • Touch only the areas of your home that need to be repaired

We ask you to take similar precautions as technicians enter your home. Find out how Contactless Service works>>

Are Invitation Homes local offices open to visitors?

To comply with the social distancing recommendations of medical experts, we have closed our offices to visitors temporarily.  Associates will be available by phone or email during regular business hours.

Payments can be made on the resident payment portal and office drop boxes will continue to be accessible. Learn more about online payment options here.

What is the status of evictions?

Invitation Homes is in the business of housing families, so eviction is never a course we want to pursue. We have been doing what the CDC order directs since early in the pandemic – working with our residents facing COVID-related financial hardships and offering a variety of payment options so they can stay in their homes. As always, we will continue to follow all government directives.

If you are able to work with us to bring your account to good standing, please submit a Hardship Statement.

There may also be government or other third-party support resources available to you. Visit this web page for a list of benefits and resources.

What if I am a Housing Choice Voucher Program Participant (Section 8)?

If your household has experienced a loss of income, such as a furlough or layoff due to COVID-19, you should request interim recertification through the normal process, by contacting your Public Housing Authority to give notice of your income decrease.

Some Public Housing Authorities also have COVID-19 hardship assistance programs. Click here for a directory of Public Housing Authorities.

How can I protect myself and my loved ones and prevent the spread of COVID-19?

We are all working together to prevent the spread of COVID-19. Please follow the Steps to Prevent Illness from the Centers for Disease Control and Prevention (CDC) to protect you and your loved ones. Keep checking the Invitation Homes this page for updates on our response to COVID-19.

Wash your hands often with soap and water for at least 20 seconds

Avoid touching your eyes, nose, and mouth

Stay home when you are sick

Cover your cough or sneeze with a tissue and throw it away - use hand sanitizer or wash hands each time

Clean and disinfect frequently touched objects and surfaces

Wear a mask and avoid close contact with people who are sick

Helpful Tips for Staying Home

With the spread of the coronavirus, flu, and other illnesses, it’s important to stay informed and take precautions. Keep your family healthy this season. Read more health tips on our blog.
If you’re a parent, you may be scrambling to find fun and educational activities for your kids. Read our guide for keeping children in a routine while they’re out of school.
If you’re new to remote work, you may need to set up a home office — and fast. If you don’t have an extra room, create a dual function space. See how to set up a multipurpose space you’ll love.
While working from home offers many benefits, it also comes with its own challenges. Read our tips for staying balanced and productive while working remotely.


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