FAQ

INVITATION HOMES

About Invitation Homes
Rent, Payments, & Fees
Leasing & Qualification Requirements
Resident Insurance
Smart Homes
Associates, Employment, Agents, & Vendors


About Invitation Homes

What is Invitation Homes?
With approximately 80,000 rental homes owned nationwide, Invitation Homes is America’s leader in the single-family home rental industry. We serve 17 of the country’s most popular metro areas with a wide selection of 3, 4, and 5 bedroom homes in a variety of great neighborhoods where you want to live. All of our houses for rent are professionally managed and are backed by the strength and stability of the leading rental home company in the country. Invitation Homes is America’s leading owner and manager of beautifully renovated single-family homes for rent.

Where are your houses located?
Our homes are located in a variety of desirable neighborhoods across 17 of the country’s most popular cities. We have homes in great school districts, close to commercial hubs and transportation. We have houses for rent in communities with amenities like parks, pools, walking and biking trails. Almost anywhere you want to live, Invitation Homes has a beautifully renovated home for rent. Search for your perfect home >>

What are the benefits of leasing with Invitation Homes?
Every Invitation Home is directly owned by the company, beautifully renovated with quality materials and careful workmanship, and passes a multi-point quality assurance inspection before you move in. Each home is then professionally managed and serviced by our local staff of trained professionals and licensed contractors. All of this is backed by the strength and stability of the country’s leader in single-family homes for rent, giving you the home you desire and the peace of mind you deserve.

What’s the best way to get a response on your Social Media?
We are here to help. First, you’re invited to contact us. For the fastest response on social media (Facebook, Instagram, Twitter, and LinkedIn), please send us a private message including your name, address and the nature of your issue. A direct message enables us to discuss your individual situation and allows for a swifter resolution.

Social media comments and users will be moderated. Comments could be hidden, deleted or banned, if the following occurs:

  • Posts that contain content that may be reasonably considered offensive, disruptive, defamatory, inflammatory, derogatory to residents and followers, or profane.
  • Spam or spam-like posting behavior (i.e. Promoting unrelated links, other businesses, other pages or groups, posting numerous times etc.)

Rent, Payments, & Fees

How do I apply to rent a house?
Simple and convenient, the Invitation Homes online rental application process can be completed in less than 10 minutes. Complete your application online by selecting a house for rent and clicking “apply.” You can read our qualification requirements and even save your application to complete later. Please note that the application fee is non-refundable.

Can I pay my rent in cash or in person?
Yes you can. You can pay rent in cash at participating Walk-In Payment Services (WIPS) locations. Review the guide on Walk-In Payment Services (WIPS) >>

Can I pay my rent online?
Yes, you can. It is easy, convenient, and available 24/7. Our website’s Resident Services portal allows you to pay rent, request maintenance, and view your account anytime from anywhere. Access your resident portal >>


Leasing & Qualification Requirements

Are your homes renovated before I move in?
Yes, each house owned by Invitation Homes is renovated and refreshed by our professional staff and local licensed contractors. You will find renovations such as new paint, flooring, countertops, hardware, lighting, bath fixtures, and many others. We use only quality materials by some of America’s top brands. Licensed contractors install all of these products with careful workmanship and each home passes our quality assurance inspection before you move in.

How do I find a home where I want to live?
We make it easy to find a beautiful Invitation Home for rent. You can use our convenient website to search by location, neighborhood, size, and price. You can also contact our local office by email or phone and connect directly with an agent to view a home. The information for the city or area where you want to live is available on the contact page on our website.

How important is my credit to the application?
Your credit is one of several factors used in your application. Our application process also considers income, employment, rental history, and background. View the rental qualification requirements >>

Is there an income requirement, or any other requirements to apply?
Yes, applicants should review the qualification requirements for more information regarding income, rental history, criminal history, occupancy,  insurance, pets, and income documentation. View the rental qualification requirements >>

Do you allow pets?
Yes, we love your pets! And your pets will love your new Invitation Home, yard, and neighborhood. All pets are subject to approval. Read more about our pet-friendly homes in our Qualification Requirements >>

How soon can I move in?
Your Invitation Homes rental agent will guide you through the entire move-in process. Once your application is approved, rental deposit and funds are received, and the home is ready, we’ll get you in right away.

How do I pay my deposit and move-in fees?
Deposits (e.g., security and pet deposits) and move-in monies (e.g., rent and HOA fee) require two (2) separate certified forms of payment. Read the move-in payment document >>

Do you offer customer service for my home?
Yes, each home is professionally managed and serviced by our local Invitation Homes staff. Complete customer service is available online through our Resident Services portal or by phone. To find the phone number or email address in your local city, please see our contact page.


Resident Insurance

What are Invitation Homes’ Insurance Requirements?
An active renter’s liability insurance policy in a minimum amount of $100,000, with an additional $10,000 in dog-bite liability insurance (if applicable) in accordance with your lease. It is your responsibility to ensure you have an active renters insurance policy during your entire lease term and to notify Invitation Homes of any changes to policy terms/conditions. For more information on insurance requirements and ResidentShield (our preferred provider), please visit the Resident Insurance page. Email your proof of insurance as a PDF to [email protected].

Does Invitation Homes have a Preferred Insurance Provider?
Yes. ResidentShield is our preferred vendor for Renters Insurance. You can easily contact ResidentShield at (800) 566-1186 or visit their website at ResidentShield.com/InvitationHomes. If you choose coverage with ResidentShield:

  • You will be “pre-approved” by ResidentShield as a current or future resident, and
  • You will not have to send “proof of insurance.” All ResidentShield policies are automatically uploaded into our compliance tracking system at the time of purchase.

What are Invitation Homes’ Dog Breed Restrictions?
Restricted dog breeds include: American Pit Bull Terriers, Rottweilers, Staffordshire Terriers, and any dog that has a percentage or mix of any of those breeds. Any canines other than domestic dogs are not permitted, such as wolves, coyotes, dingoes, jackals, etc., along with any canine or wolf hybrids.  For example, a Husky Wolf or Timber Wolf mix is not permitted.

Can I select any insurance carrier?
Yes, while we suggest ResidentShield for your benefit, you can select the insurance carrier of your choice and send the declaration page to the compliance team at [email protected]. A “Dec Page” typically includes the following information:

  • Insured Name (the Resident’s name)
  • Insured Address (including unit number, if applicable)
  • Insurance Carrier (or insurance agency) name and contact information
  • Policy Term (dates of coverage)
  • Liability limit equal to or greater than $100,000
  • Interested Party: Invitation Homes, Inc., PO Box 3687, Coppell, TX 75019

Do I need to provide proof of insurance to Invitation Homes?
It depends on whether or not you purchase insurance from ResidentShield.

  • Yes: If you purchase insurance from a third-party insurance carrier, you must submit proof of insurance to [email protected].  A courtesy copy (“cc”) should also be provided to the Leasing Agent (for New Move-Ins) or the Renewal Coordinator (for Renewals).
  • No: If you purchase insurance from ResidentShield, you do not have to send any “proof of insurance”.  All ResidentShield policies are automatically uploaded into our compliance tracking system at the time of purchase.

What policy information must be sent to ResidentShield?
You must submit the renters insurance policy declaration page(s).  A “Dec Page” typically contains the following information:

  • Insured Name (the Resident’s name)
  • Insured Address (including unit number, if applicable)
  • Insurance Carrier (or insurance agency) name and contact information
  • Policy Term (dates of coverage)
  • Liability limit equal to or greater than $100,000
  • Interested Party: Invitation Homes, Inc., PO Box 3687, Coppell, TX 75019

How quickly does Yardi upload proof of insurance into Voyager’s Renters Insurance Interface?
Documents are normally uploaded within 48 hours (two business days from date received).

Can I combine two $50,000 insurance policies to satisfy the $100,000 policy limit? 
No, your home must have at least one renters policy limit that equals $100,000.

How will I know Invitation Homes has successfully received my proof of Insurance?
Our compliance team will send you an automatic reply. Remember that this only means the insurance was submitted; it does not mean the insurance submission is satisfactory. The automatic reply email will be styled as follows:

From:  [email protected]
To:  Resident’s Name

Thank you for submitting your renter’s insurance.
We will reply only if any information on the document is incorrect or requires updating.  Policy and service inquiries submitted to this inbox will not be replied to.

– ResidentShield Compliance Team

What is the best way to communicate with ResidentShield?
You should email [email protected] with any questions regarding residents insurance.


Smart Homes

Can I lock and unlock my front door from my smart phone?
Yes. With the push of a button, you can lock and unlock your
door.

Can I create a user code from my smart phone?
Yes. You can create a user code at any time from your
smart phone.

Will I be able to add a code for my friends and other
family members?
Yes. You can create a code for anyone that needs to enter
your home.

Can I create a personalized code, such as my birthday?
No, due to security reasons, the system can only generate
random codes.

Can I create codes that only last for a couple hours or a day?
Yes. When you create a code, you can select a time frame for the
code to work.

Can I see the activity in my house, such as when people enter
and exit?
Yes. You can see all activity in your home via your smart phone, tablet,
or computer.

Can I change the temperature of my house from my mobile device?
Yes. You can customize settings for your heating and air conditioning and
make changes at anytime via your mobile device.

Can I set temperature schedules so when I leave for work, the temperature will
automatically change?
Yes. Temperature schedules can be set and changed via your smart phone, tablet, or computer.


Associates, Employment, Agents, & Vendors

Where can I find a list of current job openings?
Read more about joining the Invitation Homes team on the career page.

I have a rental property I would like to sell. Whom do I contact?
Please submit your information via email to our professional acquisition team at [email protected].

I am a vendor. What is the status of my payment? 
Thank you for being a vendor partner with Invitation Homes! To check on the status of your payment please email [email protected].

How do I verify a resident’s rent payments?
To verify a resident’s rent payments, submit a form on the other inquiries drop-down menu. Remember to select a location and the rental verification topic and enter a home address. Or please call our local office numbers found at our complete office directory.

Interested in partnering with Invitation Homes?
To become a vendor with Invitation Homes, please visit the contact us page to submit a form on the other inquiries drop-down menu. Select a location and the appropriate new vendor topic and include your information including company name, website and type of business.

How do I verify employment for Invitation Homes?
Invitation Homes uses the services of “the work number” to assist with all employment verification requests. You may contact this service by calling 800-367-5690 or by visiting https://www.theworknumber.com. Please use employer code: 25381.

Where do I find out more investor information?
Investor Relations information is provided at INVH.com.

 

Spotlight

What’s happening at Invitation Homes? Plenty! Check here often to see our latest contests, videos, blog posts and other news.

Lease Friendlier
Lease Friendlier

Invitation Homes is curb-appeal friendly, worry free friendly, good school friendly. Lease Friendlier with Invitation Homes.

Qualification Requirements

Learn more about the screening and selection policy to qualify to lease an Invitation Home.

Self Tour
Home Tour Process

Available homes are open for showings using our Self-Tour option. You can also tour many of our homes virtually right here. Search now.