Maintenance Mobile App

INVITATION HOMES

When it comes to maintaining your home, Invitation Homes is here to do the heavy lifting for you. We’re always looking to enhance the leasing lifestyle for our residents, and the new Invitation Homes Maintenance app simplifies how to request maintenance, track, and submit information on requests.

How to Get Started:


Visit the App Store or Play Store and search “Invitation Homes Maintenance.”

Download the app to your smart phone.

Log in using your maintenance portal credentials.

Why Download the Invitation Homes Maintenance App?

Conveniently submit requests with ease:

 

A simple, step-by-step submission process will help identify the service you need.

 

 

 

 

 

 

 

 

Easily upload and edit photos and videos from your phone to the app to provide our team with every detail.

 

Submit and edit requests anytime from your smartphone with 24/7 access.

 Tracking at a glance:

 

View your submitted requests, scheduled visits, and completed maintenance requests all in one place.

 

Follow your request status with step-by-step tracking and stay updated when a technician has been assigned or when your service visit has been scheduled.

SMS_FAQ-headline3

Q: What are my login credentials?
A: You will be able to use the same login credentials you used for the Maintenance Portal.

Q: What if I don’t know my password?
A: Click the “Forgot your password?” link on the login screen of the mobile app.

Q: What is my login username/email?
A: This is the same email address you keep on file with Invitation Homes. Contact your local office if you wish to change this email.

Q: Who do I contact if there are issues with the app?
A: If you have trouble downloading the app or have issues using the app, please contact [email protected]

Q: Can I use the Invitation Homes Maintenance app to make a rent payment?
A: No, you cannot make a rent payment from the app. While we will continuously enhance functionality through updates, the Invitation Homes Maintenance app is for maintenance-related questions and issues.

Q: Is the Invitation Home Maintenance app free?
A: Yes, the app is free to download from the App Store or Play Store.

Q: What’s the difference between the Invitation Homes Maintenance app and the online maintenance portal?
A: While the maintenance portal allows you to submit a request and view your request details online, the Invitation Homes Maintenance app provides easy access to a simple, user-friendly experience from your smartphone. Track the status of your requests with a visual timeline, and edit and add information, photos or videos to an existing request.

Q: What features are included on the app?
A: Features included on the app:

  • A step-by-step process for submitting a request that quickly connects you with the right technician for the job.
  • Tracking the status of your requests with a visual timeline.
  • Viewing submitted maintenance requests, scheduled visits, and completed maintenance requests in one place.
  • Editing and add information, photos or videos to an existing request.

Q: What if I don’t have a smartphone?
A: Residents can still submit maintenance requests online through the maintenance portal or by phone.

Q: How much data/space will the app use on my phone?
A: Our current build is 43 MB.

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