ProCare service is resident-friendly service.
Our ProCare service provides proactive home maintenance so you can spend more time enjoying your home. ProCare starts before you walk in the door with our multi-point home inspection and continues throughout your lease. If emergency maintenance issues come up between our scheduled visits, you can easily submit a request through the online maintenance portal >>
There are three scheduled ProCare visits throughout your lease:
- Move-In Orientation
Prior to move-in, every one of our homes undergoes a comprehensive multi-point inspection and refurbishment so that everything is ideal on Day 1. And we’ll walk through the home with you, explaining everything you need to know from how to change the air filters to adjusting the thermostat.
- Post Move-In Visit
Once you’re unpacked and settled in, we’ll come by to make sure everything is working just as it should, address any issues you’ve identified, answer any questions, and point out things you should focus on to help maintain a worry-free home.
- Recurring Maintenance Visits
To get a jump on maintenance needs for your home, we’ll schedule a checkup every 6 months following your post move-in visit. We are focused on catching small issues early and preventing bigger problems later on. A technician will check your home’s plumbing, appliances, and cooling and heating system to consider seasonal changes and inspect the structure and safety of your home.
Keep track of any minor maintenance requests you may have through your “Fridge List” on the maintenance portal. These requests will be addressed at each of your scheduled ProCare visits.
Routine Maintenance Requests
If any maintenance issues come up between our scheduled visits, you can easily submit maintenance requests through our convenient online service portal at maintenance.invitationhomes.com. We’ll strive to schedule an appointment that is convenient and addresses the issue quickly and professionally.
To create your account, simply click the “Sign Up” link at the bottom of the portal login page. Enter the email address you’ve provided to Invitation Homes and we will send you instructions on how to sign up.
Through the portal, you can request a repair, keep up your maintenance “Fridge List,” get service request updates, watch how-to maintenance videos, and more.
24/7 Emergency Maintenance
Emergency service requests can be submitted through our 24/7 maintenance hotline at 888-330-4969. An emergency maintenance issue is one that is dangerous, hazardous, or could cause damage to the property or your personal wellbeing without immediate attention. If there is a life-threatening event like fire, please call 911. Maintenance emergencies can include:
- No water or no power
- Flooding or a broken pipe
- No heat when the outside temperature is below 50 degrees
When it comes to your home’s maintenance, we’re in this together. Invitation Homes will resolve your home’s major maintenance issues. And although our ProCare service and maintenance requests cover much of your home’s maintenance, you also have resident responsibilities.